Shipping policy

Taxes, Tariffs and VAT

English Enjoyed Ltd is a VAT registered company in the UK with the VAT number GB495335265.

Our products are proudly made in the UK and shipped internationally.

For customers outside the United Kingdom:

  • Taxes are government-imposed fees on goods and services.

  • Tariffs are duties or customs charges applied specifically to imported goods. They are meant to protect local industries or generate revenue, and they vary widely depending on the type of product and the destination country.

  • VAT (Value Added Tax) is a type of consumption tax commonly used in many countries, especially across Europe. It’s calculated as a percentage of the value of the goods and may apply even if no other duties are charged.

    These charges are separate from what you pay at checkout on our website. Whether and how much you pay depends on the laws of the destination country, and in many cases, your parcel may be held at customs until the charges are paid.

2. I live in the EU; will I have to pay taxes when my order arrives?

We want to make shopping with us from Europe as simple and transparent as possible. To help with this, all EU customers now pay VAT at the checkout—the prices you see on our website already include VAT.

Your order is shipped DDP (Delivered Duty Paid), which means you pay VAT to us at checkout, and we handle the payment of all necessary taxes and duties on your behalf. This ensures:

  • No delays at customs
  • No unexpected fees on delivery
  • A smoother and faster delivery experience

2.1 I live in Europe, but not an EU Member State – will I have to pay taxes when my order arrives?

If you live in Europe but outside the EU—such as Norway, Switzerland, or Iceland—your order is not covered by our EU VAT and duty-paid service.

This means:

  • Customs duties are not included at checkout.
  • You may need to pay local import taxes, VAT, or handling fees before your parcel can be delivered.
  • These charges are set by your local customs authority and vary by country.

Your parcel may be held at customs until these fees are paid. In most cases, the courier (usually Royal Mail) will contact you with instructions.

If you're unsure what charges might apply in your country, we recommend checking with your local customs office before placing your order.

3. U.S. Taxes, Tariffs and Import Thresholds

If you're ordering from the United States, please be aware of upcoming changes to U.S. import rules that may affect the total cost of your order.

3.1 Will I have to pay taxes or tariffs when my order arrives?

From 1 September 2025, the United States is removing the de minimis threshold of $800 for all international commercial shipments. This means all orders, regardless of value, may now be subject to import duties, taxes, or other customs fees when entering the U.S.

Here’s what this means in practice:

  • Import Taxes – Some U.S. states may apply sales tax on goods arriving from abroad, depending on local legislation.
  • Tariffs – Currently there are no tariffs on books sent from the UK.

We’ll continue to provide all necessary customs documentation to support smooth delivery, but we recommend factoring in these potential extra costs when placing your order.

By placing an international order, you agree to accept responsibility for any applicable customs duties or taxes.

4. I live in Australia or New Zealand – will I have to pay taxes when my order arrives?

Australia

If you’re based in Australia, your order may be subject to GST (Goods and Services Tax) and customs duties

  • Orders are generally subject to:
    • 10% GST
    • Import duties (depending on the type of goods)
    • Customs clearance fees

These charges are not included at checkout. Your parcel is shipped DDU (Delivered Duty Unpaid), meaning you are responsible for paying any applicable fees once the parcel arrives. Royal Mail will usually contact you with payment instructions before delivery.

New Zealand

All goods imported into New Zealand are generally subject to GST, regardless of the order value.

  • 15% GST
  • Import duties, depending on the item category
  • Customs processing fees

As with Australia, these charges are not included at checkout, and your order is shipped DDU. You’ll be contacted by the courier or customs when payment is required to release your parcel.

We recommend checking with your local customs authority for the most up-to-date import rules before placing an order.

Delivery

  • We aim to ship items within 2 working days.
  • Orders placed by 3pm on a weekday (Excluding bank holidays) will be dispatched the same day.
  • We do not ship over the weekends. Any orders placed past 2PM GMT on Friday will be dispatched by the next post the following Monday.
  • A delivery fee will be charged in addition to the cost of the goods purchased. The delivery fee in respect of your order with us will be advised to you at the time your order is made.
  • In any event, delivery will be made within 14 days of your order, unless stated otherwise.
  • Once the item is shipped, it is the customer’s responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service.
  • Orders cannot be cancelled once shipped.

Tracking Your Order

  • Any orders received will be acknowledged by email confirmation, and you will receive tracking information to the email address provided at checkout. If you do not receive an order confirmation or tracking details via email, please check your spam and contact us for more information at hello@englishenjoyed.com.

Shipping costs

  • Shipping costs are calculated at checkout for your destination.

Payment Terms

  • We are unable to ship any items before the full payment (including shipping) has been made. The payment will be fully debited at the time of order processing.

Customer Service Support

  • For any customer service support-related enquiries, please contact hello@englishenjoyed.com.